Customer Excellence Professional

7 days ago


Cochin, Kerala, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 10,00,000
Customer Excellence Professional

Our team delivers exceptional couple vacation experiences, leveraging over 10 years of travel industry expertise.

Key Responsibilities:

  • Respond promptly to customer queries and resolve issues efficiently.
  • Coordinate with suppliers, hotels, and transport providers to address urgent matters.
  • Communicate clearly and effectively with customers to ensure seamless travel experiences.
  • Document all queries and resolutions for continuous service improvement.
  • Collaborate closely with the day shift team to ensure smooth handovers.

Requirements:

  • 1-3 years of experience in customer service, travel operations, or a related field.
  • Strong problem-solving and decision-making skills.
  • Excellent communication skills and ability to handle high-pressure situations.
  • Familiarity with travel bookings, reservations, and emergency handling.
  • Ability to work independently and make quick judgments.
  • A customer-first approach with a focus on delivering exceptional service.


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