Property Branch Director

Oversee Property Operations and Achieve Business Objectives:

We are seeking an experienced General Manager to oversee the operations of our properties, ensuring smooth functioning and high-quality service delivery. Key responsibilities include developing and executing operational strategies, monitoring performance metrics, and implementing improvements to achieve business objectives.

Strategic Leadership:

Develop and execute branch-level operational strategies in alignment with the company's vision and goals. Take end-to-end ownership of property operations, ensuring seamless integration and effective service delivery.

Team Management:

Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff. Foster a culture of collaboration, accountability, and high performance.

Guest Experience:

Ensure exceptional guest experiences by upholding goSTOPS' service standards and addressing feedback proactively. Handle escalated guest concerns and resolve issues to maintain brand reputation.

Vendor and Stakeholder Management:

Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery. Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.

Budget and Financial Management:

Oversee property budgets, monitor expenditures, and ensure adherence to financial plans. Identify cost-saving opportunities without compromising on quality or guest satisfaction.

Compliance and Standards:

Ensure all branch operations comply with company policies, local regulations, and safety standards. Conduct regular audits to maintain quality and operational consistency across properties.

Business Growth and Development:

Identify opportunities for improving property performance and guest occupancy rates. Collaborate with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.

Key Responsibilities:

• Develop and execute branch-level operational strategies in alignment with the company's vision and goals.
• Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery.
• Monitor branch performance metrics and implement improvements to achieve business objectives.
• Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff.
• Ensure exceptional guest experiences by upholding goSTOPS' service standards and addressing feedback proactively.
• Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery.
• Oversee property budgets, monitor expenditures, and ensure adherence to financial plans.

Required Skills and Qualifications:

Proven experience of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations. Strong leadership and team management skills with the ability to handle large and diverse teams. Excellent problem-solving, decision-making, and conflict-resolution abilities. Financial acumen with experience in budgeting, cost control, and P&L management. Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.

What We Offer:

• Competitive salary package with Performance Linked Incentives (PLI).
• Benefits include Provident Fund (PF) and Employee State Insurance (ESIC).
• Complimentary accommodation at the property.
• Opportunities to work with a growing organization and make a significant impact in the hospitality sector.
• Exposure to operations across pan-India properties and involvement in strategic decision-making.

Join Our Team:

We invite you to join our team and contribute to revolutionizing the backpacker hospitality experience in India.