Contact Center Transformation Consultant

Job DescriptionMust-HaveUnified Communication Manager; Contact CenterGood-to-Have MS Telephony; Cisco WebEx; Genesys Contact Center; Solution; Design & ImplementationSN Responsibility of / Expectations from the Role- Excellent Communication and Articulation Skills- System Design Expertise- Understanding of Telecom business processes- Result Orientation to...

Job DescriptionMust-HaveUnified Communication Manager; Contact CenterGood-to-Have- MS Telephony; Cisco WebEx; Genesys Contact Center; Solution; Design & ImplementationResponsibility of / Expectations from the Role1 Excellent Communication and Articulation Skills2 System Design Expertise3 Understanding of Telecom business processes4 Result Orientation to...

We are looking for a detail-oriented Live Data Analyst - Contact Center to join our VidPro Consultancy Services team. As a key member of our operations team, you will be responsible for analyzing live data to optimize contact center performance.Your primary focus will be on monitoring and managing workforce KPIs in real-time, using tools such as Alvaria...

Position Summary :We are looking for a dynamic Team Lead manage a team of 10-15 agents while ensuring quality assurance and training for new programs. The role involves monitoring customer experience, driving KPI performance, conducting audits, and analyzing key metrics like NPS and C-SAT. The ideal candidate should have experience for North American contact...

Job Summary ">We are seeking a dynamic and results-driven Team Lead to manage a team of 10-15 agents, ensuring quality assurance and training for new programs. The ideal candidate should have experience in North American contact centers and possess strong leadership skills. ">Key Responsibilities: ">">Manage a team of 10-15 agents and ensure adherence to...

Position Summary : We are looking for a dynamic Team Lead manage a team of 10-15 agents while ensuring quality assurance and training for new programs.The role involves monitoring customer experience, driving KPI performance, conducting audits, and analyzing key metrics like NPS and C-SAT.The ideal candidate should have experience for North American contact...

Position Summary :We are looking for a dynamic Team Lead manage a team of 10-15 agents while ensuring quality assurance and training for new programs. The role involves monitoring customer experience, driving KPI performance, conducting audits, and analyzing key metrics like NPS and C-SAT. The ideal candidate should have experience for North American contact...

Job DescriptionPosition Summary :We are looking for a dynamic Team Lead manage a team of 10-15 agents while ensuring quality assurance and training for new programs. The role involves monitoring customer experience, driving KPI performance, conducting audits, and analyzing key metrics like NPS and C-SAT. The ideal candidate should have experience for North...

About Policybazaar As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users. We...

Position Summary : We are looking for a dynamic Team Lead manage a team of 10-15 agents while ensuring quality assurance and training for new programs. The role involves monitoring customer experience, driving KPI performance, conducting audits, and analyzing key metrics like NPS and C-SAT. The ideal candidate should have experience for North American...

Team Lead PositionWe are seeking an experienced Team Lead to oversee a team of 10-15 agents, ensuring exceptional quality assurance and training for new programs.Responsibilities:Manage a team of 10-15 agents and maintain strict adherence to quality standards.Optimize workforce efficiency by minimizing shrinkage for both in-house teams and contact center...

About PolicybazaarAs India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.With...

About the JobWe are seeking a highly motivated and experienced Sales Director to join our team at Servion Global Solutions. As a key member of our sales leadership team, you will be responsible for driving sales growth and expansion in the contact center/CX-related products and services market. This position requires a proven track record of success in...

**About Schneider Electric**Schneider Electric is a global leader in energy management and automation, empowering businesses to optimize their energy usage, reduce emissions, and increase sustainability through digital transformation.We are seeking a highly skilled and motivated professional to lead our Data Center Services Consulting practice. This role...

About the RoleWe are seeking a highly skilled North American Contact Center Lead to join our Servify team. As a dynamic leader, you will be responsible for managing a team of 10-15 agents while ensuring quality assurance and training for new programs.The ideal candidate should have experience in North American contact centers and possess strong leadership...

Company Overview: NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications. We help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data...

about the role key accountabilities Perform identification of failure points, troubleshooting and resolution for Genesys & FCC system faults in customer and OBS network Liaise with the other OBS groups to resolve contact center faults on the network. Log and track faults for voice customers and provide progress update reports until resolution ...

Required Qualifications & Skills:Technical Skills:- 10+ years of experience in Pre-Sales Engineering/Solutions Consulting within the Customer Experience or Contact Center domain. - Strong hands-on expertise in Genesys Contact Center Solutions (Cloud & On-Premise). - Familiarity with other contact center platforms (e.g., Cisco, Avaya, NICE, Five9, Talkdesk,...

At DataVinci Analytics Agency, we are passionate about delivering exceptional digital experiences for our clients. As a Digital Transformation Consultant, you will play a critical role in shaping the future of our clients' businesses through innovative design solutions.Role OverviewYou will be responsible for conducting market research, competitor analysis,...

Company OverviewWipro is a leading technology services and consulting company that helps clients address their most complex digital transformation needs. Our holistic portfolio of capabilities in consulting, design, engineering, and operations enables us to deliver innovative solutions that drive business value.Job DescriptionAs a Principal Consultant at...