Contact Center Consultant

Job DescriptionMust-HaveUnified Communication Manager; Contact CenterGood-to-Have- MS Telephony; Cisco WebEx; Genesys Contact Center; Solution; Design & ImplementationResponsibility of / Expectations from the Role1 Excellent Communication and Articulation Skills2 System Design Expertise3 Understanding of Telecom business processes4 Result Orientation to...

We are looking for a detail-oriented Live Data Analyst - Contact Center to join our VidPro Consultancy Services team. As a key member of our operations team, you will be responsible for analyzing live data to optimize contact center performance.Your primary focus will be on monitoring and managing workforce KPIs in real-time, using tools such as Alvaria...

Position Summary :We are looking for a dynamic Team Lead manage a team of 10-15 agents while ensuring quality assurance and training for new programs. The role involves monitoring customer experience, driving KPI performance, conducting audits, and analyzing key metrics like NPS and C-SAT. The ideal candidate should have experience for North American contact...

Job Summary ">We are seeking a dynamic and results-driven Team Lead to manage a team of 10-15 agents, ensuring quality assurance and training for new programs. The ideal candidate should have experience in North American contact centers and possess strong leadership skills. ">Key Responsibilities: ">">Manage a team of 10-15 agents and ensure adherence to...

Position Summary : We are looking for a dynamic Team Lead manage a team of 10-15 agents while ensuring quality assurance and training for new programs.The role involves monitoring customer experience, driving KPI performance, conducting audits, and analyzing key metrics like NPS and C-SAT.The ideal candidate should have experience for North American contact...

Position Summary :We are looking for a dynamic Team Lead manage a team of 10-15 agents while ensuring quality assurance and training for new programs. The role involves monitoring customer experience, driving KPI performance, conducting audits, and analyzing key metrics like NPS and C-SAT. The ideal candidate should have experience for North American contact...

Job DescriptionPosition Summary :We are looking for a dynamic Team Lead manage a team of 10-15 agents while ensuring quality assurance and training for new programs. The role involves monitoring customer experience, driving KPI performance, conducting audits, and analyzing key metrics like NPS and C-SAT. The ideal candidate should have experience for North...

Position Summary : We are looking for a dynamic Team Lead manage a team of 10-15 agents while ensuring quality assurance and training for new programs. The role involves monitoring customer experience, driving KPI performance, conducting audits, and analyzing key metrics like NPS and C-SAT. The ideal candidate should have experience for North American...

Team Lead PositionWe are seeking an experienced Team Lead to oversee a team of 10-15 agents, ensuring exceptional quality assurance and training for new programs.Responsibilities:Manage a team of 10-15 agents and maintain strict adherence to quality standards.Optimize workforce efficiency by minimizing shrinkage for both in-house teams and contact center...

About the JobWe are seeking a highly motivated and experienced Sales Director to join our team at Servion Global Solutions. As a key member of our sales leadership team, you will be responsible for driving sales growth and expansion in the contact center/CX-related products and services market. This position requires a proven track record of success in...

About the RoleWe are seeking a highly skilled North American Contact Center Lead to join our Servify team. As a dynamic leader, you will be responsible for managing a team of 10-15 agents while ensuring quality assurance and training for new programs.The ideal candidate should have experience in North American contact centers and possess strong leadership...

about the role key accountabilities Perform identification of failure points, troubleshooting and resolution for Genesys & FCC system faults in customer and OBS network Liaise with the other OBS groups to resolve contact center faults on the network. Log and track faults for voice customers and provide progress update reports until resolution ...

About Policybazaar As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users. We...

About PolicybazaarAs India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.With...

Job DescriptionRole: Head Contact CentreWork Experience: 15 years +Education: Post GraduateDepartment: Customer ServicesWork location: Goregaon (East), MumbaiContact Centre Head will be responsible for overseeing and managing all aspects of the Life Insurance contact centre operations. This includes managing inbound toll-free teams, revenue generation...

About PolicybazaarWe are India's largest insurance broker, dedicated to making insurance accessible and understandable for every Indian. With over 15 years of experience, we have revolutionized the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of our registered users.Our platform features a wide...

Roles and Responsibilities Job profile: Responsible for Contact Center VerticalLead a team of HR BP's and Partners with Business to align HR strategy with business strategy. Work closely with Business to increase productivity and to manage attrition. Responsible for the talent management plan and organisational development. Work closely with COE's for...

Required Qualifications & Skills:Technical Skills:- 10+ years of experience in Pre-Sales Engineering/Solutions Consulting within the Customer Experience or Contact Center domain. - Strong hands-on expertise in Genesys Contact Center Solutions (Cloud & On-Premise). - Familiarity with other contact center platforms (e.g., Cisco, Avaya, NICE, Five9, Talkdesk,...

Interventional Cardiologist needed for a reputed Hospitals in Salary- Negotiable (BEST IN INDUSTRY) + Incentives Location- Gujarat Godhra Haryana Palwal West Bengal Cooch Behar West Bengal Durgapur U.PBahriach U.PMirzapur Other details Qualification - MBBS + DM/DNB Accommodation will be provide Experience: Fresher/ experienced any THE INTERVIEW...

Company OverviewSir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment to...