Contact Center Team Lead

Position Summary :We are looking for a dynamic Team Lead manage a team of 10-15 agents while ensuring quality assurance and training for new programs. The role involves monitoring customer experience, driving KPI performance, conducting audits, and analyzing key metrics like NPS and C-SAT. The ideal candidate should have experience for North American contact...

Job DescriptionPosition Summary :We are looking for a dynamic Team Lead manage a team of 10-15 agents while ensuring quality assurance and training for new programs. The role involves monitoring customer experience, driving KPI performance, conducting audits, and analyzing key metrics like NPS and C-SAT. The ideal candidate should have experience for North...

Position Summary : We are looking for a dynamic Team Lead manage a team of 10-15 agents while ensuring quality assurance and training for new programs. The role involves monitoring customer experience, driving KPI performance, conducting audits, and analyzing key metrics like NPS and C-SAT. The ideal candidate should have experience for North American...

Role Summary:We are seeking a talented Pre-Sales Engineer/Solutions Consultant with a proven track record in Customer Experience or Contact Center domain. The ideal candidate will have expertise in Genesys Contact Center Solutions (Cloud & On-Premise) and knowledge of other contact center platforms such as Cisco, Avaya, NICE, Five9, Talkdesk, and Amazon...

Job DescriptionMust-HaveUnified Communication Manager; Contact CenterGood-to-Have MS Telephony; Cisco WebEx; Genesys Contact Center; Solution; Design & ImplementationSN Responsibility of / Expectations from the Role- Excellent Communication and Articulation Skills- System Design Expertise- Understanding of Telecom business processes- Result Orientation to...

We are looking for a detail-oriented Live Data Analyst - Contact Center to join our VidPro Consultancy Services team. As a key member of our operations team, you will be responsible for analyzing live data to optimize contact center performance.Your primary focus will be on monitoring and managing workforce KPIs in real-time, using tools such as Alvaria...

Job DescriptionMust-HaveUnified Communication Manager; Contact CenterGood-to-Have- MS Telephony; Cisco WebEx; Genesys Contact Center; Solution; Design & ImplementationResponsibility of / Expectations from the Role1 Excellent Communication and Articulation Skills2 System Design Expertise3 Understanding of Telecom business processes4 Result Orientation to...

We are seeking a seasoned Team Lead to join our transportation team in Mumbai. As a key member of our Delivery Center team, you will play a crucial role in ensuring seamless execution of our transportation operations.About the RoleIn this position, you will work closely with the Center Manager to develop and implement strategies that drive efficiency and...

Roles and Responsibilities Job profile: Responsible for Contact Center VerticalLead a team of HR BP's and Partners with Business to align HR strategy with business strategy. Work closely with Business to increase productivity and to manage attrition. Responsible for the talent management plan and organisational development. Work closely with COE's for...

Job DescriptionRole: Head Contact CentreWork Experience: 15 years +Education: Post GraduateDepartment: Customer ServicesWork location: Goregaon (East), MumbaiContact Centre Head will be responsible for overseeing and managing all aspects of the Life Insurance contact centre operations. This includes managing inbound toll-free teams, revenue generation...

Job OverviewThis is a high-level collection center team lead role that involves managing central agencies and adding new ones. The successful candidate will be responsible for overseeing independent teams across all states, liaising with central and state teams, and meeting monthly collection targets.

About Policybazaar As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users. We...

Overview of the Job">We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Call Center Agent at Calibehr Staffing and Recruitment Solutions.Key Responsibilities:">Handle inbound calls from existing bank customers in a professional and courteous manner.">Provide effective solutions and support to customers over the...

About PolicybazaarAs India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.With...

About the JobWe are seeking a highly motivated and experienced Sales Director to join our team at Servion Global Solutions. As a key member of our sales leadership team, you will be responsible for driving sales growth and expansion in the contact center/CX-related products and services market. This position requires a proven track record of success in...

Job DescriptionWe are seeking a Team Lead for our Delivery center who will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. The ideal candidate will have strong leadership capabilities and people management skills to build and manage a multi-layer team. You will work closely...

About UsLEAD School was founded in 2012 with a mission to make quality education accessible to every child in India. Our integrated education system brings together world-class curriculum and pedagogy, developed after years of research and analysis of successful school systems across the globe.We are the market leader and fastest-growing School Edtech...

DESCRIPTIONAt Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is seeking Team leads for our transportation team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe re...

DESCRIPTIONAt Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is seeking Team leads for our transportation team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe re...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...