Contact Center Solutions Expert

Team Lead PositionWe are seeking an experienced Team Lead to oversee a team of 10-15 agents, ensuring exceptional quality assurance and training for new programs.Responsibilities:Manage a team of 10-15 agents and maintain strict adherence to quality standards.Optimize workforce efficiency by minimizing shrinkage for both in-house teams and contact center...

Position Summary :We are looking for a dynamic Team Lead manage a team of 10-15 agents while ensuring quality assurance and training for new programs. The role involves monitoring customer experience, driving KPI performance, conducting audits, and analyzing key metrics like NPS and C-SAT. The ideal candidate should have experience for North American contact...

Job Summary ">We are seeking a dynamic and results-driven Team Lead to manage a team of 10-15 agents, ensuring quality assurance and training for new programs. The ideal candidate should have experience in North American contact centers and possess strong leadership skills. ">Key Responsibilities: ">">Manage a team of 10-15 agents and ensure adherence to...

Position Summary : We are looking for a dynamic Team Lead manage a team of 10-15 agents while ensuring quality assurance and training for new programs.The role involves monitoring customer experience, driving KPI performance, conducting audits, and analyzing key metrics like NPS and C-SAT.The ideal candidate should have experience for North American contact...

Position Summary :We are looking for a dynamic Team Lead manage a team of 10-15 agents while ensuring quality assurance and training for new programs. The role involves monitoring customer experience, driving KPI performance, conducting audits, and analyzing key metrics like NPS and C-SAT. The ideal candidate should have experience for North American contact...

Position Summary : We are looking for a dynamic Team Lead manage a team of 10-15 agents while ensuring quality assurance and training for new programs. The role involves monitoring customer experience, driving KPI performance, conducting audits, and analyzing key metrics like NPS and C-SAT. The ideal candidate should have experience for North American...

Job DescriptionMust-HaveUnified Communication Manager; Contact CenterGood-to-Have- MS Telephony; Cisco WebEx; Genesys Contact Center; Solution; Design & ImplementationResponsibility of / Expectations from the Role1 Excellent Communication and Articulation Skills2 System Design Expertise3 Understanding of Telecom business processes4 Result Orientation to...

About the RoleWe are seeking a highly skilled North American Contact Center Lead to join our Servify team. As a dynamic leader, you will be responsible for managing a team of 10-15 agents while ensuring quality assurance and training for new programs.The ideal candidate should have experience in North American contact centers and possess strong leadership...

about the role key accountabilities Perform identification of failure points, troubleshooting and resolution for Genesys & FCC system faults in customer and OBS network Liaise with the other OBS groups to resolve contact center faults on the network. Log and track faults for voice customers and provide progress update reports until resolution ...

We are looking for a detail-oriented Live Data Analyst - Contact Center to join our VidPro Consultancy Services team. As a key member of our operations team, you will be responsible for analyzing live data to optimize contact center performance.Your primary focus will be on monitoring and managing workforce KPIs in real-time, using tools such as Alvaria...

About PolicybazaarAs India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.With...

About Policybazaar As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users. We...

About PolicybazaarWe are India's largest insurance broker, dedicated to making insurance accessible and understandable for every Indian. With over 15 years of experience, we have revolutionized the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of our registered users.Our platform features a wide...

About UsWe are Progenesis IVF Fertility Center, a renowned provider of cutting-edge fertility treatments. Our mission is to deliver personalized, compassionate care to each patient, empowering them to build families.Job ResponsibilitiesThe successful candidate will be responsible for:Overseeing daily operations and administration managementDelivering...

Job DescriptionRole: Head Contact CentreWork Experience: 15 years +Education: Post GraduateDepartment: Customer ServicesWork location: Goregaon (East), MumbaiContact Centre Head will be responsible for overseeing and managing all aspects of the Life Insurance contact centre operations. This includes managing inbound toll-free teams, revenue generation...

Technavious is a pioneering technology enabler specializing in Data Centers. Our primary goal is to empower organizations by simplifying, scaling, and accelerating their journey toward adopting advanced solutions in Data Centers and Edge Computing.We are looking for an experienced Piping Expert to join our Data Center engineering team. The ideal candidate...

Required Qualifications & Skills:Technical Skills:10+ years of experience in Pre-Sales Engineering/Solutions Consulting within the Customer Experience or Contact Center domain.Strong hands-on expertise in Genesys Contact Center Solutions (Cloud & On-Premise).Familiarity with other contact center platforms (e.g., Cisco, Avaya, NICE, Five9, Talkdesk, Amazon...

Data Center Piping Expert Job Description:We are seeking an experienced Piping Expert to join our Data Center engineering team. The ideal candidate will be responsible for designing, analyzing, and optimizing piping systems, ensuring compliance with industry standards, and coordinating with multidisciplinary teams.Job Responsibilities:Design and engineering:...

Job DescriptionYou'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for...

Job OverviewWe are seeking an experienced Data Center Mechanical Design Expert with over 10 years of expertise in the design of mechanical solutions for hyperscale data centers.Main Responsibilities:Lead the technical aspects of cooling design throughout the project lifecycle, from concept through to installation, testing, and commissioning.Provide technical...