Customer Experience Manager, India Consumables Marketing

1 day ago


Bengaluru, Karnataka, India myGwork Full time

We are seeking a highly entrepreneurial Customer Experience Manager to join our exciting and fast-paced team at Amazon. As a key member of the India Consumables Marketing Team, you will be responsible for driving customer acquisition, engagement, and retention through exceptional marketing execution.

The ideal candidate will possess a deep understanding of all traffic-driving mechanisms (Search, Social media, Push notifications, Affiliates, Email, SEO etc.) and actively engage in optimization of those channels for the business. You will analyze customer cohorts and drive initiatives to improve growth key cohorts, collaborate with internal teams and brands to drive experiments on brand funded coupons, gamification and influencer marketing.

In this role, you will conduct in-depth analyses on site initiatives, develop the category's style guidelines, merchandising calendar, promotions. You will also audit traffic funnel and provide weekly/monthly insights on gaps to topline goal. Your main goal is to grow customer acquisition, engagement (frequency of shopping, basket building, spend per customer) and retention while ensuring a top-notch customer experience.

Key responsibilities include owning all key traffic drivers for the category/line of business, working as a category advocate with central traffic teams, possessing a deep understanding of all traffic-driving mechanisms, analyzing customer cohorts, and driving initiatives to improve growth key cohorts. You will also collaborate with internal teams and brands to drive experiments on brand funded coupons, gamification and influencer marketing.

Basic qualifications include 3+ years of professional non-internship marketing experience, experience using data and metrics to drive improvements, experience building, executing and scaling cross-functional marketing programs. Preferred qualifications include experience driving direction and alignment with large cross-functional teams and agency partners.

A successful candidate will have strong analytical skills, excellent communication and project management skills. Strong Excel and data analysis skills are also essential.

We estimate the salary for this position to be between ₹1,500,000 and ₹2,500,000 per annum, depending on location and experience. We offer a competitive benefits package, including health insurance, retirement savings plan, and paid time off.



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