Application Support Specialist

1 month ago


Chennai, India Aspire Systems India Ltd Full time

Job Overview :


- Strong background in Database Management, Application Performance tools & hands-on experience is a must.


- Collaborate with cross-functional teams to ensure timely and reliable production environment management, minimizing risks and ensuring scalability.

- Proficiency in multiple programming languages and a willingness to continue learning and adapting to new technologies.

- Advanced problem-solving skills and ability to adjust quickly to changes and re-prioritization to drive efficient resolution of systems issues.

- Troubleshoot and resolve systems issues related to data analysis, application setup and configuration, application usage, queries, data changes, and reporting in a timely manner.

- Develop and implement process improvements to enhance system effectiveness in a 24x7 environment and optimize tool utilization.

- Establish and manage Service Level Agreements (SLAs) for response and resolution times, ensuring the team meets established targets.

- Lead cross-functional teams, including planning and coordinating release updates and software requests.

- Manage resource availability and utilization to ensure adequate production support coverage.

- Ensure application support readiness for changes to the production environment, ensuring all changes and processes are properly understood and documented.

- Responsible for delivering high-quality services to the team.

- Report support metrics, including MBR, QBR, and YBR.

- Provide and document Root Cause Analysis (RCA) and corrective actions for repetitive issues to achieve a permanent fix.

- Develop and maintain updated user self-help documentation and quick reference guides for frequently asked questions about the application.

- Enable users to handle activities independently.

- Collaborate with the team to achieve internal and external client satisfaction, efficiency, and flawless execution in accordance with OLA's and SLA's with other internal teams.

- Gather, challenge, clarify, and document technical requirements from technology leadership.

- Solely responsible for all people management areas, including goal setting, performance management, regular feedback, coaching, rewards, and recognition.

- Support responding to Request for Proposals (RFP's) and create proposals.

  • Chennai, Tamil Nadu, India FIS Full time

    About the Role:FIS is seeking a skilled Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing technical support activities for a software production processing environment.Key Responsibilities:Installs, maintains and supports application/source code and/or its components and subsystems...


  • Chennai, Tamil Nadu, India Virtusa Full time

    Job Title: Application Support SpecialistJob Summary: We are seeking an experienced Application Support Specialist to join our team at Virtusa. As a member of our release team, you will be responsible for handling multiple activities related to quarterly project releases and off releases, coordinating with multiple vendors to smoothly complete the project...


  • Chennai, India Getinz Full time

    Job SummaryWe are seeking an experienced Application Support Specialist to provide Level 1 and Level 2 support to our in-house customers. The successful candidate will ensure smooth operation and maintenance of our applications, utilizing strong problem-solving skills, excellent communication, and the ability to work in the Eastern Standard Time (EST)...


  • Chennai, Tamil Nadu, India Virtusa Full time

    Job Title: Application Support SpecialistAbout the Role:As an experienced Application Support Engineer working for Virtusa, you will serve as a member of the release team handling multiple activities related to quarterly project releases and off releases. Your primary responsibility will be to coordinate with multiple vendors to smoothly complete the project...


  • Chennai, Tamil Nadu, India Teamware Solutions ( A division of Quantum Leap Co Full time

    Job SummaryWe are seeking a skilled Application Support Specialist to join our team at Teamware Solutions (A division of Quantum Leap Co). This role involves providing technical assistance and troubleshooting to ensure the smooth operation of our applications.Key ResponsibilitiesRespond promptly to technical issues and troubleshoot problems to ensure minimal...


  • Chennai, Tamil Nadu, India Overture Rede Full time

    Job DescriptionOverture Rede seeks a highly skilled Mobile Application Support Specialist to join our team. As an Android (L3) Support member, you will be responsible for addressing customer concerns, providing information on IVY's product features, and assisting with needs related to reported problems or product defects.The ideal candidate will have at...


  • Chennai, India Getinz Full time

    Position OverviewWe are seeking a highly skilled Application Support Specialist to provide top-notch support to our in-house customers. The ideal candidate will possess strong problem-solving skills, excellent communication, and the ability to work in the Eastern Standard Time (EST) zone.Key ResponsibilitiesProvide L1 and L2 Support: Handle application...


  • Chennai, India Kiash Solutions LLP Full time

    Considering candidates for our Hyderabad and Chennai officeExp 4+ yrsCTC 17 LPANotice period - Immediate to 7 daysInterview - 3 roundsPosition: Application/Production Support Specialist Banking DomainSummary: Seeking a skilled professional with experience in application/production support to manage and troubleshoot customized applications (including Jack...


  • Chennai, Tamil Nadu, India AT&T Full time

    About the JobThe Application and Production Support Specialist will be responsible for providing 24/7 Problem/Incident Management, functional triage, customer impact assessments, and Major Launch Event Support for Consumer Account Management, Support websites and mobile apps.This role will also involve the establishment of an Operations intake model for...


  • Chennai, Tamil Nadu, India FIS Full time

    Job Summary:FIS is seeking a highly motivated and experienced Application Support Specialist to join our team. As a key member of our technology support team, you will be responsible for implementing, maintaining, and supporting applications software delivered on time and within budget.About the Role:As an Application Support Specialist, you will work...


  • Chennai, India Getinz Full time

    Job Summary :We are seeking an experienced Application Support Specialist to join our team at Getinz. The ideal candidate will have a strong background in application support, with expertise in L1 and L2 support roles.Key Responsibilities :Provide first and second-level support, troubleshooting application issues and escalating as necessary.Collaborate with...


  • Chennai, India Getinz Full time

    Salary : 8-13 Overview : We are looking for an experienced Application Support Specialist to join our team. The successful candidate will provide Level 1 (L1) and Level 2 (L2) support to our in-house customers, ensuring smooth operation and maintenance of our applications. This role requires strong problem-solving skills, excellent communication, and the...


  • Chennai, Tamil Nadu, India Getinz Full time

    Salary : 8-13 Overview : We are looking for an experienced Application Support Specialist to join our team. The successful candidate will provide Level 1 (L1) and Level 2 (L2) support to our in-house customers, ensuring smooth operation and maintenance of our applications. This role requires strong problem-solving skills, excellent communication, and the...


  • Chennai, India Getinz Full time

    Salary : 8-13 Overview : We are looking for an experienced Application Support Specialist to join our team. The successful candidate will provide Level 1 (L1) and Level 2 (L2) support to our in-house customers, ensuring smooth operation and maintenance of our applications. This role requires strong problem-solving skills, excellent communication, and the...

  • IT Support Specialist

    4 weeks ago


    Chennai, Tamil Nadu, India ConsultBae India Private limited Full time

    Job Title: IT Support SpecialistCashKaro is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to our customers and ensuring that our systems are running smoothly.Key Responsibilities:Provide technical support to customers via phone, email, and...


  • Chennai, Tamil Nadu, India PROCONNXT Full time

    Job Overview: We are seeking a skilled Flexcube Support Specialist to join our team at PROCONNXT. This role requires a deep understanding of Flexcube, particularly in CASA and Loans modules.Key Responsibilities:• Advanced Support: Provide level 2 support for Flexcube application issues, focusing on CASA and Loans modules.• Troubleshoot and resolve...


  • Chennai, Tamil Nadu, India TaskUs Full time

    About TaskUs:TaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure. Our services cater to the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, and...

  • IT Support Specialist

    4 weeks ago


    Chennai, Tamil Nadu, India FULL Creative Full time

    **Support IT Infrastructure**We are seeking a skilled IT Support Specialist to join our team at FULL Creative. As an IT Support Specialist, you will be responsible for ensuring the smooth operation of our computer systems and networks. This will involve troubleshooting technical issues, installing software applications, and maintaining our IT...


  • Chennai, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • IT Support Specialist

    1 month ago


    Chennai, Tamil Nadu, India Excelencia iTech Consulting Pvt Ltd Full time

    Job Title: IT Support SpecialistJob Summary: Excelencia iTech Consulting Pvt Ltd is seeking an IT Support Specialist to provide technical assistance and support to customers remotely. The ideal candidate will have 3 to 4 years of experience in IT Help Desk support and excellent written and verbal communication skills.Key Responsibilities: Provide technical...