Senior Digital Collections Manager

2 days ago

Mangalore, Karnataka, India beBeeDigitalCollections Full time ₹ 90,00,000 - ₹ 1,20,00,000

Key role in leading digital collections teams to achieve high performance targets.

This senior position involves developing and executing strategic plans for digital collections, analyzing campaign data to optimize strategies, and fostering a positive work environment.

Responsibilities:
  • Lead and mentor a team of digital collections specialists to meet key performance indicators (KPIs).
  • Conduct regular performance reviews and provide constructive feedback.
  • Monitor team performance and ensure adherence to quality standards.
Digital Collections Strategy & Execution:
  • Develop and implement effective digital collections campaigns across multiple channels.
  • Analyze campaign data to identify trends and optimize strategies.
  • Collaborate with the analytics team to build and refine digital collections models.
Data Analysis & Reporting:
  • Track team performance, analyze campaign results, and create comprehensive reports using Microsoft Excel.
  • Prepare and present regular performance reports using PowerPoint for senior management and clients.
Client & Stakeholder Management:
  • Serve as a key point of contact for clients, handling inquiries and providing regular updates on collection performance.
  • Build and maintain strong relationships with internal and external stakeholders.
Process Improvement & Compliance:
  • Identify and implement process efficiencies to streamline digital collections operations.
  • Ensure all collections activities comply with regulatory requirements and company policies.

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