Global Operations Lead

4 days ago


Bengaluru, Karnataka, India Mphasis Full time

Job Overview

Mphasis, a global IT services company, seeks an experienced Global Operations Lead to join our team. This role is responsible for driving operational excellence and managing cross-functional teams in a dynamic environment.

About the Role

The successful candidate will oversee operations management, performance trend analysis, and leadership reporting. They will work closely with stakeholders to identify risk environments and implement effective controls.

Responsibilities

  • Monitor operations of assigned lines of business and interface with internal and external stakeholders
  • Analyze performance trends using performance dashboards and take proactive measures to improve competitive operations governance
  • Review and report LOB metrics to senior leadership and suggest performance improvement areas
  • Identify risk environments and implement effective controls to mitigate risks
  • Assign responsibilities within the business unit and manage AM/UM responsibilities
  • Review talent spread and skill matrix and govern recruitment and onboarding processes
  • Perform problem analysis and resolution with the ability to train AM's/UM's
  • Identify process improvement opportunities and coordinate transformation methodologies

Requirements

  • 10+ years of work experience with strong US Wealth Management/Capital Markets expertise
  • Prior experience leading a mid-size team (120-180 FTE) in a dynamic operations environment
  • Excellent planning and presentation skills, with the ability to interpret and analyze data
  • In-depth knowledge of performance metrics and stakeholder management
  • Experience managing direct client-facing roles and representing business in transformation projects
  • Creative and strategic thinking with the ability to foster similar attributes within the team

What We Offer

We offer a competitive salary of $120,000 per annum, a dynamic work environment, and opportunities for career growth and development. If you are a motivated and results-driven professional looking to take your career to the next level, please apply.



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