Senior Customer Service Manager

3 days ago


Jamnagar, Gujarat, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

We are seeking an accomplished Technical Support Lead to join our team. The ideal candidate will have a strong background in customer support and technical systems, with excellent written and verbal communication skills.

This role offers a challenging opportunity for a seasoned professional to lead a team of technical support specialists and contribute to the development of customer support processes and outcomes.

Key Requirements:

  • 5+ years of experience in SaaS technical support, customer operations, or similar project-focused roles
  • Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues
  • Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally
  • Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes

Benefits:

  • Opportunity to work with a dynamic team and contribute to the growth of the company
  • Chance to develop and implement process improvements that drive business results
  • A challenging role that offers opportunities for career growth and development

For more information, please contact us directly.



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