Customer Service Specialist

4 days ago

Jamnagar, Gujarat, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 80,00,000

Job Title: Customer Support Representative

We are seeking an experienced and proactive customer support professional to handle customer inquiries with empathy and efficiency, ensuring a smooth and positive customer experience.

Key Responsibilities:

  • Manage customer interactions via phone, email, and social media platforms
  • Resolve issues promptly while maintaining a positive and professional demeanor
  • Maintain accurate customer records using Excel and internal tools for efficient issue tracking
  • Ensure timely follow-ups and status updates to customers for transparency
  • Collaborate with internal departments (logistics, warehouse, sales) for quick resolutions and seamless communication
  • Monitor complaints, returns, and exchanges efficiently to identify areas for improvement
  • Suggest process enhancements for a better customer service experience and improved efficiency
  • Prepare daily/weekly reports for management review and analysis

Qualifications:

  • Bachelor's degree in any field
  • 2 to 3 years of relevant experience in customer support or service roles
  • Fluent English language skills (spoken and written)
  • Excellent communication and interpersonal skills for effective collaboration and conflict resolution
  • Proficiency in MS Excel (data entry, filters, reports) for data-driven decision making
  • Strong follow-up and time management abilities to prioritize tasks and meet deadlines
  • Ability to remain calm under pressure and handle multiple tasks simultaneously

Requirements:

Prior experience in e-commerce, retail, or apparel industries is beneficial but not mandatory

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