Senior Customer Service Manager

4 days ago

Jamnagar, Gujarat, India beBeeCustomerService Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: Customer Service Team Lead

We are seeking a highly motivated and experienced individual to lead our customer support team, driving excellent customer service.

About the Role:

  • Team Leadership: Manage and lead a team of customer support representatives, providing guidance and support to ensure they have the right tools and resources to succeed in a positive work environment.
  • Customer Service Excellence: Ensure that the team provides exceptional customer service by monitoring calls, emails, and chat interactions and providing feedback and coaching to team members.
  • Process Improvement: Develop and implement processes and procedures to improve the efficiency and effectiveness of the customer support team.
  • Customer Feedback: Analyze customer feedback and identify areas for improvement in the customer support process.
  • Opportunity Identification: Identify opportunities to improve customer experience and work with the team to implement solutions.
  • Motivation and Encouragement: Motivate and encourage the team to achieve their targets and goals.
  • Product Knowledge: Ensure that the team is up to date with the latest product and service information.

Requirements:

  • Leadership Experience: Minimum 8 to 10 years of experience in a customer support or customer service role, with at least 5 years of experience in a leadership or supervisory role.
  • Communication Skills: Excellent communication skills, both written and verbal.
  • Interpersonal Skills: Strong interpersonal skills.
  • Problem-Solving Skills: Strong problem-solving skills and ability to make decisions under pressure.
  • Adaptability: Ability to work in a fast-paced environment and manage multiple tasks and priorities.
  • Technical Skills: Experience with customer support software and tools.
  • Data Analysis: Ability to analyze data and make data-driven decisions.

Benefits:

The successful candidate will have the opportunity to develop their career in a dynamic and supportive environment. They will receive regular training and development opportunities, as well as ongoing support from the management team.

Ongoing Opportunities:

This role offers a unique opportunity to be part of a forward-thinking organization and contribute to its growth and success. We are committed to creating a positive and inclusive work environment, where every employee has the opportunity to thrive and reach their full potential.

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