Technical Support Specialist

5 days ago


Remote, India GE HealthCare Full time

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits.

Job Description

We are seeking a skilled Technical Support Specialist to join our team in ensuring customer satisfaction in the assigned area. As a key member of our service team, you will be responsible for:

  • Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area.
  • Total system level troubleshooting on complex multi-symptom problems.
  • Daily interface with doctors and technicians on equipment status issues.
  • Assisting in the growth and direction of business in his/her geographic area.
  • Responsible for Warranty and PMS contract cost control.

Required Skills and Qualifications:

  • Bachelor's/Diploma degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 3+ years of experience in servicing medical equipment's (Preferably CT, MRI, Cath Lab, C-ARMs, PETCT, Ultrasound etc.).
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process.
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
  • Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.

Benefits:

  • Relocation assistance provided.


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