Customer Support Representative
2 weeks ago
Safety Connect is a leading company in the domain of enterprise field force safety.
Moreover, Customer support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
**Roles and Responsibilities**:
- Research and identify solutions to software issues.
- Ask customers targeted questions to quickly understand the root of the problem.
- Tracking process from issues through to resolution, within agreed time limits.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Properly escalate unresolved issues to appropriate internal teams (e.g. product team).
- Provide prompt and accurate feedback to customers.
- Refer to internal database or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Maintain jovial relationships with clients.
**Requirements /Qualifications**:
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
- A process improvement mindset.
- Software maintenance and testing capability.
- 1-2 years of experience as a technical support specialist in SaaS/B2B.
- Bachelor’s degree or equivalent required in computer science or information technology.
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Customer Support Representative
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Customer Support Representative
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Customer Support Representative
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Customer Support Representative
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Remote, India Vocally Full timeAt Zappy, we support innovation by discovering faster, better, and more productive ways to conduct business. We are a startup factory! And are on a mission to fundamentally add value to the business community by creating tech-driven alternatives that improve their operations. We build start-ups that help businesses solve existing constraints and address the...
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Remote, India Vocally Full timeVocally, a start-up based out of Vancouver, Canada is on a mission to democratize voice processes in the SMB segment. Realizing the pace at which technology is growing and its vast impact on different sectors of the economy, the founder Souren Khetcho was struck with an idea to use voice automation for businesses. The startup began its journey mid of 2019,...
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Client Support Representative
1 week ago
Remote, India Harris Computer Systems Full timePrimary Responsibilities 1. Answers inbound support calls from all Resolv Healthcare Clients. 2. Documents all Client calls thoroughly and accurately 3. Possesses basic knowledge of Resolv Healthcare supported software and hardware to answer inquiries from Clients and Resolv Healthcare staff. 4. Collaborates with coworkers to research and resolve Client...