Product Support
2 days ago
**Overview**:
We are looking for a **Product Support Specialist** to join our growing team. This role will primarily focus on managing product support, troubleshooting, and providing exceptional assistance to clients. In addition to handling support tasks, the specialist will assist with managing Pendo analytics and optimizing workflows to enhance the product experience for our users.
**Key Responsibilities**:
- Troubleshoot and log product-related issues.
- Manage **Pendo analytics** and create workflows.
- Collaborate with the product team to address client needs.
**Qualifications**:
- 1-2 years of experience in a product support role.
- Excellent communication and problem-solving skills.
- Familiarity with Pendo or similar tools (preferred).
- Knowledge of any other analytics tools like Pendo, Google Analytics, Mixpanel, Amplitude, Appcues etc.
Pay: ₹300,000.00 - ₹450,000.00 per year
**Benefits**:
- Work from home
Shift:
- Evening shift
Work Days:
- Monday to Friday
Application Question(s):
- Do you have 1 to 2 years of experience as a Software Product Support Specialist?
**Experience**:
- total work: 1 year (required)
License/Certification:
- Google Analytics Certification (required)
Shift availability:
- Night Shift (required)
Work Location: Remote
Application Deadline: 24/01/2025
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