Product Support Executive

2 weeks ago


Remote, India codemantra Full time

Greetings from codemantra
- Minimum 2 years of experience in a product support or technical support role
- Follow established support processes and procedures
- Excellent communication and interpersonal skills
- Strong technical background, problem-solving and analytical skills
- Good documentation skills
- Ability to work in flexible hours
- Ability to work independently and as part of a team
- Resolution confirmation and closure within SLA
- Proficient in MS Excel, Word and PPT to prepare data analysis reports such as reported ticket closed, pending and unresolved status, documentation of customer need and presentation.

**Good to have requirements**:

- Basic knowledge of server-side development technologies such as Java and Python
- Experience with Journals and Books
- Experience with content domain and content management systems
- Familiarity with customer relationship management (CRM) software such as Zohodesk and

JIRA.
- Exposure to AWS

Contact no : 8939896281
- Role:_Software Development - Other
- Salary:_ 2,50,000 - 3,50,000 P.A.
- Industry:_Software Product
- Functional Area_Engineering - Software & QA
- Role Category_Software Development
- Employment Type:_Full Time, Permanent
- Key Skills
- Product SupportTechnical Support
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Any Graduate

**Company Profile**:
Codemantra

Codemantra uses technology, automation, process management and deep industry experience to design innovative solutions that improve the competitive position of our publishing partners. Simply put, we give you an edge

Company Info
- X
- Contact Company:_Codemantra
- Address:_NO.143,3rd Floor,IIFL Tower, Chennai, Tamilnadu, India



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