International Customer Service Representative
5 days ago
Are you a customer-focused individual looking to kick-start your career in international customer service?
Job Description:We are seeking a highly motivated and empathetic candidate to join our team as an International Customer Service Representative.
In this role, you will be responsible for providing exceptional customer experiences through various communication channels, including chat, email, and voice calls.
You will assist international clients in resolving issues or answering product-related questions, while also documenting customer interactions accurately in CRM systems.
To ensure the highest quality of service, you will adhere to established process standards and Service Level Agreements (SLAs).
Maintaining professionalism and empathy in all communications is crucial for success in this position.
Required Skills and Qualifications:- Bachelor's degree in any field
- Freshers or up to 1 year of customer service experience
- Minimum 30 WPM typing speed with 90%+ accuracy
- Excellent written English skills, including grammar, structure, and clarity
- Basic spoken English for voice calls (training provided)
- Familiarity with basic customer service tools like Zendesk, Freshdesk, or Outlook
- Understanding of e-commerce, tech support, or SaaS platforms
- Basic knowledge of MS Office tools, including Excel, Word, and Outlook
As a member of our team, you will have opportunities to develop your skills and grow professionally. We offer a dynamic work environment that values collaboration, innovation, and customer satisfaction.
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