International Customer Service Representative
1 day ago
We are seeking a highly motivated and customer-focused professional to join our team as an International Customer Service Representative. As an integral part of our operations, you will play a critical role in ensuring exceptional customer experiences.
Key Responsibilities:- Handle inbound and outbound calls with international customers, addressing their queries and providing timely solutions for services, orders, or technical issues.
- Ensure customer satisfaction and adhere to call quality standards.
- Maintain accurate records of every customer interaction.
- Respond to customer inquiries via email and chat within defined service level agreements (SLAs).
- Resolve concerns related to billing, returns, transactions, or service requests.
- Document issue resolution accurately in CRM or ticketing tools.
- Meet productivity and quality metrics consistently.
- Education: Any graduate degree (B.Com, B.Sc., B.A., BBA, BCA, etc.).
- Experience: 0–2 years in international voice or non-voice processes.
- Typing Speed (for Non-Voice): 30–35 words per minute with 90%+ accuracy.
- Communication Skills:
- Excellent spoken English (neutral/US/UK accent) for voice support.
- Strong written English with good grammar for chat/email support.
Other Requirements:
- Willingness to work in night shifts and rotational week-offs.
- Basic computer and internet knowledge.
- Good interpersonal and problem-solving skills.
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