Customer Support Technical Associate

4 days ago


Hyderabad, Telangana, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 10,80,000
Service Desk Support Specialist

We are seeking a highly skilled Service Desk Support Specialist to fulfill key roles in our organization. The ideal candidate will possess exceptional technical knowledge and expertise in troubleshooting minor wireless network issues.

The selected individual will be responsible for handling issues reported through various ticketing tools within agreed service level agreements (SLAs). They will also work with Voice and Non-Voice tickets simultaneously, providing IT support to executive leadership and Board members.

Troubleshooting and resolving minor wireless network, switch, or printer issues is an essential aspect of this role. Additionally, the successful candidate will have working knowledge of PC LAN application software, including Office 365 and Internet browsers. They will set up and configure computer systems and provide second-level support to Desktops, Laptops, Thin Clients, Printers, Scanners, and Multi-Function Devices.

This position requires business-specific applications, user provisioning, and knowledge management expertise. The successful candidate will ensure that knowledge articles are used on all issues and provide hands-on support to other IT teams for scheduled activities.

  • Handle issues reported through various ticketing tools within agreed SLAs
  • Work with Voice and Non-Voice tickets simultaneously
  • Provide IT support to executive leadership and Board members
  • Troubleshoot and resolve minor wireless network, switch, or printer issues


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