Client Service Support Specialist

1 month ago


Mumbai, Maharashtra, India 9608 Deutsche India Private Limited, Mumbai Branch Full time
Job Description

About the Role

We are seeking a highly skilled and experienced Client Service Support Specialist to join our Corporate Trust business in Mumbai. As a key member of our team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our structured finance deals.

Key Responsibilities

  • Support the Corporate Trust EMEA business across a portfolio of CLO deals within Structured Finance vertical
  • Timely completion of client & deal management system records, for record keeping, document handling and revenue management - ensuring accuracy of data at all times
  • Processing and settlement of deal related transactions - including account opening, payments, investments and securities settlements
  • Interacting with deal parties including swap counterparties to ensure accurate and timely maintenance of deal portfolios and facilitating all necessary payment and reporting obligations
  • Monitor and reconcile client ledgers, bank ledger, fee billing, late payment claims and other operational MIS break reports, providing regular feedback to client services management on all outstanding items
  • Ensuring daily accuracy of all Structured Finance deal portfolios, including loading new assets & maintain existing collateral, swap & liability data in relevant applications, enabling client services account managers to run hypothetical trading scenarios on a timely basis
  • Assistance in the preparation of periodic cash manager, investor and payment date reports and respond to any corporate action event requirements
  • Timely escalation of client or operational problems to team leaders / department head as relevant
  • Supporting fellow team members, team leaders and department head on an ongoing basis
  • Any other duties or ad-hoc projects as required

Requirements

  • Relevant experience in a similar role in investment banking or corporate banking administration
  • Experience in CLO administration and/or loan operations
  • A good understanding of the global financial services industry, Fixed income and Debt Capital Markets
  • Familiarity with debt capital markets transaction documentation is advantageous, but not essential
  • A practical knowledge of banking operations and an understanding of SWIFT / payment processing
  • Basic accounting knowledge and / or strong reconciliation skills
  • Experience at interacting widely through a financial services organization
  • The ability to work under pressure, handle multiple priorities and work as part of a team as well as individually
  • Fluent written and spoken English is essential
  • Additional European language skills including German, Spanish, Italian, French and Russian would be beneficial but not essential

What We Offer

  • Training and development to help you excel in your career
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs


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