Client Service Support Specialist
1 month ago
About the Role
We are seeking a highly skilled and experienced Client Service Support Specialist to join our Corporate Trust business in Mumbai. As a key member of our team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our structured finance deals.
Key Responsibilities
- Support the Corporate Trust EMEA business across a portfolio of CLO deals within Structured Finance vertical
- Timely completion of client & deal management system records, for record keeping, document handling and revenue management - ensuring accuracy of data at all times
- Processing and settlement of deal related transactions - including account opening, payments, investments and securities settlements
- Interacting with deal parties including swap counterparties to ensure accurate and timely maintenance of deal portfolios and facilitating all necessary payment and reporting obligations
- Monitor and reconcile client ledgers, bank ledger, fee billing, late payment claims and other operational MIS break reports, providing regular feedback to client services management on all outstanding items
- Ensuring daily accuracy of all Structured Finance deal portfolios, including loading new assets & maintain existing collateral, swap & liability data in relevant applications, enabling client services account managers to run hypothetical trading scenarios on a timely basis
- Assistance in the preparation of periodic cash manager, investor and payment date reports and respond to any corporate action event requirements
- Timely escalation of client or operational problems to team leaders / department head as relevant
- Supporting fellow team members, team leaders and department head on an ongoing basis
- Any other duties or ad-hoc projects as required
Requirements
- Relevant experience in a similar role in investment banking or corporate banking administration
- Experience in CLO administration and/or loan operations
- A good understanding of the global financial services industry, Fixed income and Debt Capital Markets
- Familiarity with debt capital markets transaction documentation is advantageous, but not essential
- A practical knowledge of banking operations and an understanding of SWIFT / payment processing
- Basic accounting knowledge and / or strong reconciliation skills
- Experience at interacting widely through a financial services organization
- The ability to work under pressure, handle multiple priorities and work as part of a team as well as individually
- Fluent written and spoken English is essential
- Additional European language skills including German, Spanish, Italian, French and Russian would be beneficial but not essential
What We Offer
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
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