Service Fulfilment Operations Specialist

2 weeks ago

Gurgaon, Haryana, India Ikea Full time
About the Role

We are seeking a highly skilled and motivated Service Fulfilment Operations Developer to join our team. As a key member of our operations team, you will be responsible for driving excellence in operations and implementing continuous improvement of home furnishing services capabilities.

Key Responsibilities
  • Implement, improve, and update ways of working connected to the execution of home furnishing services with fulfilment, enabling compliance to the standard operating procedures, IWAY, agreed frameworks and guidelines considering the legal requirements.
  • Responsible for achieving lowest possible cost per service, for all operating models, within the contractual framework and in line with value creation and efficiency goals.
  • Responsible that the assigned Service Partner(s) provide an excellent quality in the meeting with the customer and drives the operational partnership with the assigned external service partners.
  • Contribute with both knowledge and expertise to digital and operational development and deployment activities.
  • Responsible for the operational partnership with the external service partners ensuring an excellent quality when meeting the customer.
  • Responsible to cooperate with key partners on Group and Country level and assigned service partners and or units while representing Service Fulfilment in related forums.
  • Responsible for the implementation of the Customer Fulfilment sustainability agenda within the area of responsibility.
  • Responsible to contribute to an inspiring and high performing Service Fulfilment team including communication, flexibility, performance culture, competence development and a work environment which supports equality, diversity, inclusion, and well-being.
  • Responsible for promoting and stimulating entrepreneurial orientation and contribution to development and innovation for the own organisation, defined matrix and Service Partners in close cooperation with the Group Functions.
  • Contribute to the Service Fulfilment learning offer to secure that all dedicated service partners have the knowledge to perform their tasks.
About Us

We are a diverse mix of co-workers who use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. We are passionate about working together to improve the customer experience at IKEA.

We take responsibility for the real estate business at Ingka Group as a trustworthy, appreciated and wanted business partner. We secure new and maintain existing physical locations to meet the needs of many people. We provide strategic insight based on our knowledge and understanding of the real estate portfolio in Ingka. We take the lead in delivering safe, compliant, sustainable and innovative property solutions with Democratic design and life cycle cost on top of our mind.

We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business needs.

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