Senior Chiller Diagnostics Specialist

We are seeking a highly skilled Chiller Engineer to join our team.

This is an exciting opportunity to work with cutting-edge technology and contribute to the success of our diagnostics platform.

As a Chiller Engineer, you will play a critical role in helping us build a future-proof service organization that delivers cost-effective, technically advanced service delivery business.

• Perform CEP reviews, analyze data, generate reports and recommendations to branches and customers.
• Provide feedback on the serviceability of our chillers and connected equipment portal.
• Work with the field to help connect chillers.
• Deploy HVAC Domain specific playbooks to deliver and document remote services: standard processes, practices, service delivery SLAs, workflow tracking, and service partners supervision with each country served.
• Compliance: Manage all compliance activities for the ROC.
• Operations management.
• Ensure procedures are followed and updated as needed, including operations as communication procedures.
• Design and enforce request handling and escalation policies and procedures.
• Ensure escalations are resolved in a timely manner.
• Reviews reports generated by others to ensure quality and accuracy.
• Collaborate and coordinate with the local support center to address issues.
• Interface with internal and external customers to prevent and/or mitigate issues.
• Diagnose complex chillers.
• Know the HVAC portfolio in JCI.
• Consults with the customer through data gathered and site assessments. Provides field proposals for retrofits, upgrades, and/or enhancements to existing equipment. Assists sales by providing technical recommendations for sales leads.
• Manages assigned work to meet professional and efficient execution of time and customer satisfaction. Reports problems or management changes immediately.
• Communicates with customers (internal and external). Ensures high levels of customer satisfaction. Meets regularly with customers to become familiar with operating problems. Keeps customers informed on the nature of service provided and outstanding issues and recommends system enhancements, upgrades, and/or replacements.
• Adheres to all Johnson Controls and customer safety standards.
• Conducts extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in the company's product lines.
• Plan, prepare, and conduct training for local field offices and other chiller experts where required on remote chiller diagnostics, CEP, and gather voice of technician feedback for continuous improvement.
• Provide inputs, guidance, and participate in OpenBlue platform roadmap and enhancements in particular on how particular features and functionality will enable greater customer (internal and external) value.

• 3+ years experience with Chiller diagnostics, maintenance, repair, and trouble shooting.
• General overall knowledge of HVAC equipment, building automation systems, and energy management and monitoring systems.
• Able to solve complex service operational and maintenance problems.
• Able to communicate professionally with customers at all levels, internal and external.
• Possess appropriate industry certifications.
• Demonstrated leadership abilities, organizational, communication, and interpersonal skills.
• Some travel may be required (less than 10% anticipated).
• Ability to work in a high-paced service environment with shifting priorities.
• Work with other cross-functional teams to develop and deploy new services to be delivered by the field and Predictive Team.

We offer a dynamic and challenging work environment that fosters growth and development.

Our team is passionate about delivering exceptional service and we're committed to making a positive impact on our customers' lives.

If you're a motivated and experienced Chiller Engineer looking for a new challenge, we encourage you to apply.