Program Manager for Financial Security
2 weeks ago
This role is with myGwork, a member of the largest global platform for the LGBTQ+ business community.
Financial Fraud team seeks a Senior Program Manager to lead transformative customer experience initiatives on our online stores. The successful candidate will define end-to-end program strategies, scope complex problems, design solutions in collaboration with stakeholders from various departments (Machine Learning, Engineering, Business, etc.). This role requires expertise in conducting data analysis, driving prioritization and alignment, handling ambiguity, influencing leaders and stakeholders across different levels, and driving product adoption with external partners.
The key responsibilities include:
- Developing program strategies and defining roadmaps to prevent financial fraud
- Scoping, designing, implementing, and continuously improving large-scale high-impact initiatives
- Collaborating with Science, Engineering, Economics, Business, and Finance teams to align on input goals and deliver scalable solutions
- Driving product adoption with external stakeholders and influencing without authority
- Establishing performance tracking mechanisms for customer returns metrics and goals, identifying trends, measuring initiative impact, and defining paths to improvement or mitigation as needed
- Effectively communicating with audiences of all levels and geographies, including up to senior leaders
- Raising the bar on written communication quality across emails, MBR/QBR, flashes, and documents by conveying clear messages that foster productive discussions and facilitate alignment on key priorities and investments
BASIC QUALIFICATIONS:
- At least 5 years of experience working cross-functionally with tech and non-tech teams
- At least 5 years of program or project management experience
- At least 5 years of delivering cross-functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
ESTIMATED ANNUAL SALARY: $120,000 - $180,000 based on location and industry standards.
The ideal candidate should possess a Master's degree or MBA in Business, Operations, Human Resources, Adult Education, Organizational Development, Instructional Design, or a related field.
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