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Technical Client Experience Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title

A key member of our team, you will be responsible for delivering exceptional customer experiences.

  • Provide proactive and reactive support to clients through various communication channels.
  • Act as a subject matter expert for clients on technical processes, systems, and solutions.
  • Troubleshoot complex issues and develop effective resolutions to meet client needs.
  • Collaborate with cross-functional teams to resolve technical issues and improve business processes.

We are seeking an experienced professional with:

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
  • Exceptional verbal and written communication skills.
  • At least 2 years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools (e.g., CRM platforms, databases, software solutions).

What We Offer

  • A dynamic and collaborative work environment.
  • Ongoing training and development opportunities.
  • The chance to work with a diverse range of clients and technical systems.