Service Delivery Excellence Manager

1 day ago


India LTIMindtree Full time
About the Role

We are seeking an experienced Service Delivery Excellence Manager to join our team at LTIMindtree.

As a Service Delivery Excellence Manager, you will play a critical role in ensuring the seamless delivery of services to our clients.

Key Responsibilities
  • Maintain positive relationships with clients and ensure their needs are met.
  • Coordinate service delivery efforts across different teams to ensure timely and efficient delivery of services.
  • Monitor service performance, identify areas for improvement, and implement changes as needed.
  • Ensure compliance with service level agreements and quality standards.
  • Manage budgets for service delivery and allocate resources effectively.
  • Build and maintain high-performing teams and foster a positive working environment.
  • Continuously evaluate and improve processes to ensure efficient and effective service delivery.
Requirements
  • Strong customer service and project management skills.
  • Ability to use business support software.
  • Knowledge of ITIL disciplines.
  • Ability to manage conflict and lead diverse teams.
  • Excellent verbal and communication skills.
What We Offer

Competitive salary: $120,000 - $180,000 per year.

A dynamic and collaborative work environment.

Ongoing training and development opportunities.



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