Service Delivery Excellence Manager
1 day ago
We are seeking an experienced Service Delivery Excellence Manager to join our team at LTIMindtree.
As a Service Delivery Excellence Manager, you will play a critical role in ensuring the seamless delivery of services to our clients.
Key Responsibilities- Maintain positive relationships with clients and ensure their needs are met.
- Coordinate service delivery efforts across different teams to ensure timely and efficient delivery of services.
- Monitor service performance, identify areas for improvement, and implement changes as needed.
- Ensure compliance with service level agreements and quality standards.
- Manage budgets for service delivery and allocate resources effectively.
- Build and maintain high-performing teams and foster a positive working environment.
- Continuously evaluate and improve processes to ensure efficient and effective service delivery.
- Strong customer service and project management skills.
- Ability to use business support software.
- Knowledge of ITIL disciplines.
- Ability to manage conflict and lead diverse teams.
- Excellent verbal and communication skills.
Competitive salary: $120,000 - $180,000 per year.
A dynamic and collaborative work environment.
Ongoing training and development opportunities.
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