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Procurement Excellence Specialist

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Procurement Excellence Specialist Job Summary

A successful procurement excellence specialist will provide day-to-day support for procurement modules, ensuring seamless integration between teams. This role requires a strong understanding of procurement processes and experience with ticketing systems and ERP systems.

  • Key Responsibilities:
  • Provide technical support for procurement modules, including requisitions, purchase orders, invoicing, supplier management, and expenses.
  • Monitor system performance and resolve technical issues in a timely manner.
  • Work closely with teams to understand business requirements and translate them into system solutions.
  • Manage user access, roles, and permissions within the system.
  • Support integration between the system and other enterprise systems.
  • Assist in system upgrades, testing, and deployment of new features or enhancements.
  • Document support procedures, FAQs, and training materials for end-users.
  • Liaise with vendors for issue resolution and product updates.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • 3+ years of experience in application support, preferably in procurement or other P2P systems.
  • Strong understanding of procurement processes.
  • Experience with ticketing systems (e.g., ServiceNow, Jira).
  • Familiarity with integration tools (e.g., Dell Boomi, MuleSoft) and ERP systems (e.g., SAP, Oracle).
  • Excellent problem-solving and communication skills.
  • Ability to work independently and manage multiple priorities.

Preferred Qualifications:

  • Procurement certifications or training.
  • Experience with SQL, reporting tools, or data analysis.
  • Knowledge of ITIL practices.