Global System Support Specialist

3 weeks ago


Bengaluru, Karnataka, India Enphase Full time

About Enphase Energy

Enphase Energy is a leading provider of solar, battery, and electric vehicle charging products. Our mission is to transform the way people generate, use, save, and sell their own power.

We are building next-generation energy technologies and our work environment is fast-paced, fun, and full of exciting new projects. If you're passionate about advancing a more sustainable future, this is an ideal time to join Enphase.

About the Role

The Global System Support Center is the central point of contact for regional Field Engineers to resolve system-related issues in the Storage Business Unit. You will work closely with customer support, quality, data analytics, and hardware/software product engineering teams to identify root causes for product failures reported from the field and implement containment/corrective actions to manage fleet quality.

Your Key Responsibilities

  1. Diagnose failing units in the field and help the customer support team confirm returns.
  2. Provide subject matter expertise to field support teams to resolve customer issues.
  3. Drive root cause analysis on field returns by coordinating with cross-functional teams.
  4. Create Failure Analysis Reports summarizing customer problems, impact, and results of the root cause analysis.
  5. Track product failure rates by generating reports using administrative tools, database queries, and internal tools.
  6. Develop innovative methods to identify critical failure modes and prevent/fix them prior to new product launches.
  7. Work with the failure analysis and data analytics group to identify predictive tools/information to diagnose symptoms prior to product failure.

Your Qualifications

  • M.Tech/M.S/B.Tech in Electrical/Electronics/Power Systems.
  • 3-5 years of experience in failure analysis, product quality, and reliability.
  • Knowledge of power systems, power electronic devices, and embedded systems.
  • Good knowledge of PV & storage systems and grid-related services is preferable.
  • Hands-on experience with schematic, electronic components, and troubleshooting techniques.
  • Excellent verbal and written communication skills, including information consolidation and presentation.
  • A proactive, flexible, and innovative mindset with analytical problem-solving skills, demonstrating strong ownership.
  • Working experience in Unix/Linux environment, networking, shell, Python, databases.
  • Basic programming skills and knowledge in at least one scripting language: Ruby, Bash, Perl, or Python.

What We Offer

  • An estimated salary range of $120,000 - $180,000 per annum.
  • A dynamic and innovative work environment.
  • Ongoing training and development opportunities.
  • A competitive benefits package.


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