Technical Support Specialist, Global IT Operations

2 weeks ago


Bengaluru, Karnataka, India ASSPL - Karnataka Full time
About ASSPL - Karnataka

ASSPL - Karnataka is a renowned organization dedicated to delivering exceptional customer experiences. Our team of experts develops innovative products and services that cater to the diverse needs of our customers.

About the Job

We are seeking a highly skilled Technical Support Specialist to join our Global IT Operations team. As a key member of our team, you will be responsible for providing top-notch technical support to our globally dispersed workforce. Your primary focus will be on troubleshooting and resolving complex technical issues related to various IT applications and services.

Key Responsibilities
  • Deploy and support Windows/Linux OS environments
  • Provide end-user hardware, software, and application support
  • Perform system and operational tasks across disparate cloud environments
  • Execute change management and maintenance tasks
  • Troubleshoot and resolve technical issues, and respond to emergent IT events
  • Configure, provision laptops, install programs, and manage virtual desktops
  • Respond to technical failures and requests, per on-call schedule
About the Team

Our Customer Experience and Business Trends (CXBT) team is an organization comprising a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders who develop products, services, ideas, and various ways of leveraging data to influence product and service offerings for almost every business at Amazon.

We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including Product Managers, Software Developers, Computer Vision experts, Solution Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

Requirements
  • Bachelor's degree in computer science or equivalent
  • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
  • 1+ years of IT Support experience in a production environment
  • Knowledge of IT/Networking concept (DNS, TCP/IP, Email, HTTP, HTTPS)
  • Experience supporting productivity applications (Outlook, Microsoft Office)
  • Experience in PC troubleshooting, deployment, and support
  • Excellent verbal and written communication skills

$80,000 - $110,000 per year, depending on experience



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