Global Telephony Support Specialist

2 weeks ago


Bengaluru, Karnataka, India Black Box Full time

Job Summary:

We are seeking a skilled Global Telephony Support Specialist to join our team at Black Box. In this role, you will be responsible for providing exceptional support to our customers through phone, email, or chat.

About the Role:

  • You will be the first point of contact for customers with technical issues related to IP telephony systems such as Avaya, Cisco, and Mitel.
  • Your primary goal will be to resolve customer issues efficiently and effectively, ensuring a positive experience for our clients.
  • You will work closely with internal teams to escalate complex issues and provide timely resolutions.
  • You will be responsible for maintaining accurate records of incidents, resolutions, and changes in our ticketing system.

Requirements:

  • 2+ years of technical support experience in IP telephony
  • In-depth knowledge of IP telephony systems, including monitoring and basic troubleshooting experience with telephony gateway devices
  • Familiarity with networking technologies such as LAN/WAN, VLAN, MPLS, VOIP, etc.
  • Strong analytical, troubleshooting, and documentation skills
  • Excellent interpersonal skills, self-motivated, and ability to work on own or with teams
  • Ability to work under pressure, handle multiple work assignments, prioritize work, and be held fully responsible for decisions

What We Offer:

We offer a competitive salary range of $65,000 - $85,000 per year, based on location and experience.

This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. If you are a motivated and experienced professional looking for a new challenge, please apply today



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