Collaboration Technology Specialist

2 weeks ago


Bengaluru, Karnataka, India West Pharmaceutical Services Full time

Job Summary

West Pharmaceutical Services is seeking a skilled Collaboration Technology Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the reliability, currentness, and accessibility of our voice, video, and physical security infrastructure. This includes maintaining and updating Microsoft Teams telephony systems, providing support for physical security systems, and implementing comprehensive monitoring to ensure system integrity and maximum availability.

Key Responsibilities:

  • Assist in maintaining and updating Microsoft Teams telephony systems, including phone systems, session border controllers, and Teams Rooms.
  • Provide support for physical security systems such as physical access control and video surveillance systems.
  • Help with the implementation, configuration, upgrades, and administration of voice, video, and physical security infrastructure.
  • Implement comprehensive monitoring to ensure system integrity and maximum availability.

Requirements:

  • Diploma, bachelor's, or master's degree.
  • 3-5 years of experience in collaboration technology.
  • Knowledge of H323, SIP protocols, and Microsoft Teams telephony system.
  • Skilled in integrating video systems with control systems in meeting rooms.
  • Good analytical and problem-solving skills.

Preferred Qualifications:

  • Knowledge of physical access control and video surveillance systems.
  • Experience with Cisco, Avaya, and other telephony systems and video communication servers.
  • Ability to work with other technical teams and identify continuous improvement opportunities.

Physical and Travel Requirements:

  • Willing to work in shift 12:00pm to 9:00pm.
  • 15% travel, including global travel.
  • Occasional on-call work required.


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