Cloud Collaboration Specialist

1 week ago


Bengaluru, Karnataka, India Hiretek Full time
About the Role

We are seeking an experienced Cloud Collaboration Specialist to join our team at Hiretek.

Job Summary

This role involves providing production support, incident management, and root cause analysis for Google Workspace services. The successful candidate will ensure the smooth operation of Google Workspace services and provide 24x7 support to address any issues that may arise.

Key Responsibilities
  • Provide production support for Google Workspace services, including incident management, problem management, and ticket analysis.
  • Ensure 24x7 support availability to address critical issues and minimize downtime.
  • Work closely with the Level 1 support team to resolve escalated issues and provide guidance as needed.
  • Possess excellent communication skills, both oral and written, to effectively communicate with clients and team members.
Requirements
  • Demonstrate expertise in Google Workspace administration, Gmail, RTC (Real-Time Collaboration), and Billing.
  • Configure Gmail settings, including POP (Post Office Protocol) and have a solid understanding of SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and DMARC (Domain-based Message Authentication, Reporting, and Conformance).
  • Perform migrations from other email platforms to Google Workspace.
  • Stay up-to-date with the latest features and updates in Google Workspace.
What We Offer
  • A competitive salary of $120,000 - $150,000 per year.
  • A dynamic work environment with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.


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