Senior System Support Specialist

1 week ago


Bengaluru, Karnataka, India Enphase Full time

Enphase Energy is a leading provider of solar, battery, and electric vehicle charging products. As a global energy technology company, we are committed to advancing a more sustainable future.

About the Role

The Global System Support Center is central point of contact for all regional Field Engineers to resolve system related issues in Storage Business Unit. We work closely with regional customer support and field application engineers. As Senior System Support Specialist, you will collaborate with Customer support, Quality, Data Analytics, and HW/FW product engineering teams to identify root causes for product failures and implement corrective actions to manage fleet quality.

Key Responsibilities
  • Diagnose failing units in the field and assist customer support teams in confirming RMAs.
  • Provide subject matter expertise to field support teams to resolve customer issues.
  • Conduct root cause analysis on field returns by coordinating with cross-functional teams.
  • Create Failure Analysis Reports summarizing customer problems, impact, and results of root cause analysis.
  • Track product failure rates by generating reports using administrative tools, database queries, and internal tools.
  • Develop innovative methods to identify critical failure modes and prevent/fix them before new product launches.
  • Collaborate with failure analysis and data analytics groups to identify predictive tools/information to diagnose symptoms before product failure.
Requirements
  • M.Tech/M.S/B.Tech in Electrical/Electronics/Power Systems.
  • 3-5 years of experience in failure analysis, product quality, and reliability.
  • Knowledge of Power systems, Power electronic devices, and Embedded systems.
  • Good knowledge of PV & storage systems and Grid-related services is preferable.
  • Hands-on experience with schematic, electronic components, and troubleshooting techniques.
  • Excellent verbal and written communication skills, including information consolidation and presentation.
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