Customer Relationship Advocate

15 hours ago


Kanpur Lucknow Chittaurgarh, India beBeeRelationship Full time ₹ 1,04,000 - ₹ 1,30,878

Building Strategic Relationships

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  • A key aspect of this role is developing and maintaining strong, long-term relationships with customers. This involves understanding their needs, providing expert advice and solutions, and ensuring their satisfaction and loyalty.
  • The primary goal is to act as a main point of contact, proactively engaging with customers to resolve any issues or complaints efficiently and effectively.
  • This position requires managing a portfolio of accounts, processing customer inquiries, and collaborating with sales and marketing teams to identify opportunities for upselling or cross-selling.
  • A deep understanding of the company's products and services is necessary to provide tailored support and solutions.
  • Excellent interpersonal skills, a customer-centric mindset, and strong problem-solving abilities are essential for success in this role.

Key Responsibilities:

  • Build and maintain strong relationships with customers
  • Act as a main point of contact for customer inquiries and issues
  • Collaborate with sales and marketing teams to identify opportunities for growth
  • Provide expert advice and solutions to meet customer needs

Requirements:

  • Deep understanding of the company's products and services
  • Excellent interpersonal skills and communication abilities
  • Customer-centric mindset and strong problem-solving abilities
  • Ability to work collaboratively with sales and marketing teams

Benefits:

  • Opportunity to develop and maintain strategic relationships with customers
  • Chance to collaborate with sales and marketing teams to drive business growth
  • Professional development opportunities to enhance skills and knowledge

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities
  • A competitive salary and benefits package


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