Customer Relationship Executive

2 days ago

Kanpur, India Phoenix HR Solutions Full time

**CUSTOMER RELATIONSHIP EXECUTIVE (FEMALES ONLY)**

**About the Candidature**:
**Roles and Responsibilities**:

- Responsible for engaging with key customers by building and preserving trusting relationships.
- Creating loyalty and driving revenue from existing customers by developing and executing contact strategies across multiple segments and all customer touch points.
- Constantly identify opportunities to grow the customer base and build positive relationships with new clients.
- Building and maintaining good relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Meeting with managers in the organization to plan strategically.
- Understanding key customer individual needs and addressing these Conducting business reviews using CRM programs.

**Skills Required**:

- Strong and Excellent communication skills in both English and Hindi (written as well as verbal).
- Great interpersonal, communication, presentation and negotiation skills.
- Should also be strategic and analytical when finding solutions to problems, to ensure maximum client satisfaction.
- Has the caliber to perform in a dynamic environment and deliver KRA’s.
- Ability and willingness to learn about products and services specifications and benefits.
- Patient and friendly personality.
- Good time-management skills.
- Great interpersonal, communication, presentation skills.
- Good negotiation skills.
- Quick learner.
- Knowledge of Microsoft excel, Microsoft word.

**Job Types**: Full-time, Fresher

**Salary**: ₹6,000.00 - ₹8,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Speak with the employer**
+91 7307256368

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