Customer Relationship Executive

4 weeks ago


Lucknow Kanpur Chittaurgarh, India Talent Acquaintance Full time
Job Description

- A Customer Relationship Executive is responsible for building and maintaining strong, long-term relationships with customers.
- The primary goal is to ensure customer satisfaction and loyalty by acting as a main point of contact.
- This involves proactively engaging with customers to understand their needs, provide support, and resolve any issues or complaints.
- The executive is responsible for managing a portfolio of accounts, processing customer inquiries, and ensuring that their needs are met effectively and efficiently.
- The role requires a deep understanding of the company's products and services to provide expert advice and solutions.
- A key part of the job is identifying opportunities for upselling or cross-selling and collaborating with sales and marketing teams.
- The position requires excellent interpersonal skills, a customer-centric mindset, and strong problem-solving abilities.

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