Cse (Customer Support Executive)

**Job Title**: Customer Support Executive
**Location**: Mukta A2 Cinema Ltd
**Reports to**: Customer Service Manager or Operations Manager

**Key Responsibilities**:

- **Customer Inquiries and Support**:

- Provide clear and accurate information about showtimes, movie details, booking procedures, and available services.
- Assist customers with online bookings, troubleshooting issues with the website or app, and guide them through the booking process.
- **Issue Resolution**:

- Handle customer complaints or concerns, ensuring issues are addressed and resolved promptly and effectively.
- Deal with any problems related to ticketing (e.g., refunds, exchanges) and coordinate with the appropriate departments to resolve issues.
- Ensure customer satisfaction by going the extra mile to provide assistance and solutions.
- **Ticketing Support**:

- Assist with ticket purchases, including both in-person at the box office and online platforms.
- Process refunds, exchanges, and any adjustments to bookings in accordance with cinema policies.
- Handle customer queries about pricing, loyalty programs, or special promotions.
- **Customer Experience**:

- Ensure customers have a seamless and positive experience from entry to exit, including guiding them to their theaters and assisting with seating arrangements if needed.
- Provide assistance in the event of technical difficulties during a screening or any other operational issues.
- Maintain a friendly and professional demeanor, reflecting the cinema’s commitment to customer service excellence.
- **Feedback and Reporting**:

- Collect customer feedback through surveys or direct communication to gauge satisfaction and identify areas for improvement.
- Report customer feedback, complaints, and recurring issues to management to help enhance service offerings.
- Keep accurate records of customer interactions, transactions, and resolutions.
- **Promotions and Marketing Support**:

- Promote upcoming movies, events, loyalty programs, and special offers to customers.
- Assist in organizing and executing promotional events or screenings.
- **Collaboration with Other Departments**:

- Work closely with the box office, concession, and operations teams to ensure a cohesive and efficient customer service experience.
- Coordinate with technical and operations staff to resolve any in-theater issues (e.g., audio or visual problems).

**Qualifications and Skills**:

- Prior experience in customer service or hospitality, preferably in a cinema, theater, or entertainment environment.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and handle customer complaints calmly and professionally.
- Basic knowledge of cinema operations, ticketing systems, and customer service platforms.
- Patience, empathy, and a problem-solving mindset.
- Ability to work flexible hours, including evenings, weekends, and holidays.

The **Customer Support Executive** plays a vital role in ensuring that customers have a positive, enjoyable experience at the cinema. This role requires a mix of strong customer service skills, problem-solving abilities, and knowledge of the cinema's operations to support both the company and its guests.

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7375887410