
Senior Director of Business Development
2 days ago
We are seeking a seasoned Director of Innovation to lead our cross-functional transformation initiatives. In this role, you will be responsible for driving the execution of strategic projects and managing day-to-day operations across multiple service lines.
">Key Responsibilities:
- Project Management: Oversee the development and implementation of innovative solutions that drive business growth and improvement.
- Team Leadership: Foster a collaborative environment among team members and stakeholders to ensure seamless project execution.
- Stakeholder Engagement: Develop and maintain strong relationships with executive management, business owners, and process leads to ensure alignment and effective communication.
Requirements:
- Bachelor's Degree: Computer Science, Engineering, or relevant field; 10+ years of change management or transformation experience.
- Program Management: 5+ years of experience in a matrix environment, with exposure to complex improvement and transformation projects.
- Technical Skills: Transformation/Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean/Six Sigma) and AI-enabled Conversation Bots.
- Industry Experience: Contact Center or BPO industry (Voice), with experience collaborating cross-functionally and building collaborative relationships.
Preferred Qualifications:
- Certifications: Six Sigma Greenbelt or Black belt/PMP/OCM (Organizational Change Management).
- Familiarity: Scaled Agile Framework.
About the Role:
This is an exciting opportunity to join our team and contribute to our mission of innovation and growth. As a Director of Innovation, you will have the chance to make a meaningful impact on our business and develop your skills and expertise in a dynamic and supportive environment.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about innovation and transformation, we encourage you to apply for this exciting opportunity.
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