Technical Support Engineer

14 hours ago

Mangalore, Karnataka, India beBeeEngineering Full time ₹ 16,20,000 - ₹ 23,97,000

Job Overview

Pursue a challenging career in technical support as a skilled engineer responsible for resolving complex issues with valued customers.

This role requires exceptional problem-solving skills, attention to detail, and effective communication abilities. As a critical thinker, you will work closely with cross-functional teams to address customer concerns and provide tailored solutions.

The ideal candidate will possess expertise in network security technologies, including routing and switching protocols. Experience with cloud environments, authentication protocols, and advanced certifications is highly valued.

Key Responsibilities:

  • Provide post-sales technical support via phone, email, and web
  • Troubleshoot complex technical issues using fault isolation and root cause analysis skills
  • Collaborate with development, sales, quality assurance, and marketing teams to deliver exceptional customer experiences

Qualifications include:

  • 5+ years of experience in related fields
  • Proven expertise in TCP/IP and related protocols
  • Strong written and verbal communication skills

Benefits include:

  • Opportunities for professional growth and advancement
  • A comprehensive benefits package, including health insurance and FLEXBenefits wellbeing account
  • Ongoing learning and development programs

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