Support Engineer Specialist

3 days ago

Mangalore, Karnataka, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 8,00,000

About this role:

We are seeking a Technical Support Engineer to join our team. As a Junior Technical Support Engineer, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions built on Java and Python.

This is an ideal role for early-career engineers passionate about customer success, problem-solving, and working on secure software platforms.

Key Responsibilities:

  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Preferred Qualifications:

  • Experience working with REST APIs and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.

Benefits:

  • A supportive environment for candidates rejoining the workforce after career breaks or parental leave.
  • A competitive pay package and attractive policy benefits.

Job Details:

  • Job Type: Onsite - Gurugram
  • Job Location: India
  • Searchable Title: Technical Support Engineer

Qualifications Required: 2-3 years of Experience

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