Customer Service Team Manager

2 weeks ago


Davangere, Karnataka, India beBeeCustomer Full time ₹ 42,00,000 - ₹ 70,00,000
Call Centre Team Lead

We are seeking an experienced professional to lead a team of customer service representatives in a fast-paced call centre environment. This role requires strong leadership and communication skills, as well as the ability to motivate and supervise a team to achieve high performance standards.

About the Role:

The Call Centre Team Lead will be responsible for leading a team of customer service representatives, providing coaching and guidance to ensure excellent customer service is delivered at all times. The successful candidate will also be responsible for monitoring calls to ensure quality and accuracy, and resolving any issues that may arise.

Key Responsibilities:

  • Lead and motivate a team of customer service representatives
  • Maintain high levels of customer satisfaction through effective communication and problem-solving
  • Monitor calls to ensure quality and accuracy
  • Provide coaching and guidance to team members to improve performance
  • Resolve customer complaints and concerns in a timely and professional manner

Requirements:

  • 3-5 years of experience in a call centre environment
  • Strong leadership and communication skills
  • Ability to motivate and supervise a team
  • Excellent customer service skills
  • High attention to detail and ability to manage multiple priorities

Benefits:

This role offers a competitive salary and benefits package, including opportunities for career advancement and professional development.



  • Davangere, Karnataka, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 25,00,000

    Join Our Team as a Service Coordinator!This role offers the opportunity to excel in customer service and contribute to a dynamic team. Your primary responsibility will be managing and coordinating service requests, collaborating with service partners, and ensuring timely resolution of customer issues.Skillful communication and interpersonal abilities are...


  • Davangere, Karnataka, India Coats Full time

    About the jobCoats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.Trusted by the world's leading...


  • Davangere, Karnataka, India beBeeCustomerService Full time US$ 60,000 - US$ 80,000

    Job OverviewThis is a full-time, hybrid role for a bilingual customer service leader. The customer service leader will oversee the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction and support.Key ResponsibilitiesManage team performance to achieve high customer satisfactionAddress customer inquiries and...


  • Davangere, Karnataka, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

    We are seeking a skilled Cashier to join our team. The ideal candidate will possess excellent interpersonal skills and phone etiquette, as well as strong customer service skills.The Cashier will be responsible for handling customer transactions, managing cash registers, and providing exceptional customer service.Key responsibilities include:Taking orders and...


  • Davangere, Karnataka, India beBeeOrderManagement Full time ₹ 20,00,000 - ₹ 40,00,000

    Job OverviewWe are seeking a highly organized and detail-focused Customer Service Representative to join our team in order management.Key ResponsibilitiesReview new orders for accuracy and completeness, ensuring timely and efficient processing.Process new orders on our web-based system, maintaining high levels of accuracy and quality.Clarify customer...


  • Davangere, Karnataka, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Key Responsibilities:Manage customer inquiries via phone, email, chat, and various communication platforms.Provide empathetic and effective responses to ensure high customer satisfaction and loyalty.Collaborate with sales, technical, and operations teams to resolve complex customer issues.Develop and implement customer service policies and standards to...


  • Davangere, Karnataka, India beBeeCustomer Full time ₹ 2,00,000 - ₹ 5,00,000

    Job Overview:We are seeking a skilled professional with strong communication abilities to handle customer inquiries, resolve issues, and provide top-notch service.Key Responsibilities:Voice Support:Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.Provide clear, accurate, and...


  • Davangere, Karnataka, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Customer Service AssociateAbout the Role:Our company is seeking a skilled Customer Service Associate to join our team. As a key member of our support staff, you will play a critical role in providing top-notch customer service and ensuring seamless transactions.Key Responsibilities:Billing: Ensure accurate and timely billing according to...


  • Davangere, Karnataka, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 60,00,000

    Join our customer service team and grow with usThis role is ideal for those who enjoy interacting with customers and resolving their queries in a timely and efficient manner.The primary responsibility of this position is to provide excellent customer service support via phone calls, ensuring that customers receive the best possible experience.We are looking...


  • Davangere, Karnataka, India beBeeCustomerService Full time ₹ 26,000 - ₹ 36,000

    Customer Service Representative Job OpportunityWe are seeking a skilled Customer Service Representative to provide exceptional customer service and enhance the overall customer experience.This role is ideal for individuals with excellent communication and interpersonal skills, who can problem-solve and multitask effectively.The successful candidate will be...