Customer Service Representative

1 week ago

Davangere, Karnataka, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 60,00,000

Join our customer service team and grow with us

This role is ideal for those who enjoy interacting with customers and resolving their queries in a timely and efficient manner.

The primary responsibility of this position is to provide excellent customer service support via phone calls, ensuring that customers receive the best possible experience.

We are looking for candidates who possess strong communication skills, both verbal and written, and have the ability to work in a fast-paced environment.

Candidates should be able to assess and resolve customer inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.

The successful candidate will be required to utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. They will also be responsible for managing and updating customer interactions daily, generated through workflows and queues, on an account-wise basis.

This position offers opportunities for growth and development, as well as a chance to work with a talented team of professionals who share your passion for delivering exceptional customer service.

To be successful in this role, you should have:

  • Strong verbal and written communication skills
  • Able to work in a fast-paced environment
  • Ability to resolve customer queries in the first point of contact
  • Focus on delivering a positive customer experience
  • Professional, courteous, friendly, and empathetic attitude
  • Active listening skills
  • Good data entry & typing skills
  • Ability to multi task

This role requires a graduation (any stream) and 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.

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