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Front Office Professional
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The Guest Services Manager is responsible for overseeing the day-to-day operations of the front office, ensuring that all guests receive exceptional service and their needs are met.
Key Responsibilities:- Manages the front desk team to ensure seamless guest check-ins, check-outs, and overall service delivery.
- Develops and implements strategies to improve customer satisfaction and loyalty.
- Monitors and analyzes key performance indicators (KPIs) to optimize front office operations and achieve business objectives.
- Collaborates with other departments to ensure effective communication and alignment on business goals and initiatives.
- 3+ years of experience in a hospitality management role, preferably in a similar capacity.
- Strong leadership and interpersonal skills, with the ability to motivate and guide teams towards achieving results.
- Excellent problem-solving and analytical skills, with the ability to evaluate complex situations and make informed decisions.
- Effective communication and presentation skills, with the ability to articulate ideas and persuade stakeholders.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
