Technical Solutions Specialist
4 weeks ago
Video SDK is a fast-growing technology company that specializes in video-conferencing integration solutions. Our mission is to deliver exceptional experiences to our customers by optimizing our online presence and driving organic traffic.
Job DescriptionWe are seeking a highly skilled and customer-centric Solution Engineer to join our team at VideoSDK.live. As a Solution Engineer, you will play a pivotal role in leveraging the voice of the customer to impact product strategy and ensuring that our offerings meet the needs of our largest and most strategic users.
Responsibilities- Understanding Customer Needs
- Learn from our customers to influence product strategy and ensure their needs are met effectively.
- Collaborate with our team to ensure our offerings meet the requirements of our key users.
- Assist integration engineers in setting up client workflows efficiently.
- Provide support to users implementing VideoSDK integrations, ensuring quality implementations and timely issue resolution.
- Develop technical content, such as sample code and demos, to assist customers in implementing various use cases.
- Gain proficiency in Video SDKs APIs/SDKs and learn deployment strategies.
- Assist in translating business objectives into technical solutions.
- Engage with technical audiences to understand their needs and recommend relevant VideoSDK features.
- Collaborate with the Sales team to create proof of concept applications and deliver technical demonstrations.
- Assist in building processes for the solutions team and automating repetitive tasks to streamline client onboarding.
- Work with the product and engineering teams to enhance our offerings.
- Focus on continuous self-improvement by developing problem-solving and communication skills.
- Contribute to a knowledge base of best practices.
- Build relationships with clients and encourage open discussions on challenges and solutions.
- Bachelor's degree in a technical field or equivalent experience.
- Strong interest in technical sales and complex product solutions.
- Familiarity with backend (e.g., NodeJS) and frontend (e.g., JavaScript, React) programming languages.
- Excellent communication and presentation skills.
- Enthusiasm for engaging with customers in technical discussions to understand and address their issues.
- Strategic Impact: Engage in meaningful work where you can shape and implement strategic solutions, making a significant impact on our clients' success and contributing to the overall growth of the organization.
- Collaborative Innovation: Thrive in a collaborative and dynamic work environment that encourages innovation. Work closely with cross-functional teams to architect solutions that address complex business challenges.
- Continuous Professional Advancement: Access continuous learning opportunities and professional growth initiatives.
- Competitive Compensation Package: Receive a competitive salary and benefits package, which includes Employee Stock Ownership Plans (ESOPs) and performance-based incentives, recognizing the value of your strategic contributions.
- Comprehensive Benefits Coverage: Enjoy a comprehensive benefits package that includes medical insurance and retirement plans. We prioritize your well-being, ensuring you have the support you need for a successful and fulfilling career.
- Flexibility and Work-Life Balance: Benefit from flexible work arrangements that allow you to balance your professional responsibilities with your personal life. Achieve a harmonious work-life integration that suits your individual preferences.
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