Call Quality Specialist

4 days ago


Dombivli, Maharashtra, India beBeeAnalysis Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Call Quality Specialist

Job Description

As a Call Quality Specialist, you will play a vital role in ensuring the highest standards of customer interactions.

Key responsibilities include:

  • Evaluating recorded sales calls against quality benchmarks to identify areas for improvement.
  • Collaborating with trainers to design solutions for skill gaps and recommend process improvements.
  • Providing actionable insights to enhance sales performance, customer satisfaction, and team efficiency.

Key Performance Indicators (KPIs)

  • Quality rating metrics improved by at least 15% within six months.
  • Increased customer satisfaction ratings by at least 20% within nine months.
Required Skills and Qualifications
  • 1–3 years of experience in quality analysis, call auditing, or training support preferably in a sales-driven environment.
  • Strong listening, analytical, and reporting skills.
  • Excellent communication and interpersonal skills.
Additional Information

This role is ideal for individuals who possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.



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