
Gain Experience in Customer Service
5 days ago
About Troovy
Troovy is on a mission to make healthy snacking fun, tasty and accessible for kids and families. We are backed by nutrition science and a taste children actually love.
We're a high-energy D2C brand scaling fast, and design is at the core of how we connect with parents and kids, whether it's packaging that pops off shelves, campaigns that spark conversations or digital stories that win hearts.
Key Responsibilities:
- The customer experience intern will track and manage customer experience including proactive communication through calls, surveys and WhatsApp.
- Work cross-departmental and on cross-functional projects to improve customer purchase and delivery experience.
- Customer-first attitude, passion to solve customer problems, empathy patience and a passion for helping others.
- Good problem-solving skills to answer customer queries and tune into the customer's voice.
- Savvy with data management and churn insights from complex customer data.
Eligibility & Qualifications:
- Pursuing bachelors or masters from a Tier I university.
- Proficiency in Excel analytics and web tools for consumer engagement.
- Excellent communication and interpersonal skills.
- Fluency in English is a must.
- Problem-solving abilities and attention to detail.
- Ability to work collaboratively.
- Interest in FMCG and kids' nutrition is an added advantage.
- Ability to work in a fast-paced startup environment and manage multiple tasks.
- Flexibility to work in shifts including weekends and holidays as per customer queries.
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