Customer Experience Specialist

1 day ago

Bharatpur, Rajasthan, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 90,00,000
Job Summary

As a key member of our team, the Customer Support Executive plays a vital role in providing exceptional customer service and ensuring seamless operations. This dynamic individual will be responsible for handling customer inquiries, resolving issues, and collaborating with cross-functional teams to drive business results.

Key Responsibilities:
  1. Billing: Process invoices and payments accurately and efficiently, adhering to E-Invoicing rules.
  2. Customer Service: Respond to customer queries on GST, e-waybill, and insurance, providing timely and effective solutions.
  3. Sales Support: Provide assistance to the sales team as needed, including answering questions and resolving issues.
  4. Customer Coordination: Manage dispatch schedules, delivery timelines, and updates to ensure smooth operations.
  5. Sales & Finance: Issue proforma invoices, follow up on payments, and handle PDCs to support finance reconciliation.
  6. Warehouse & Dispatch: Coordinate sample dispatch and maintain logs to ensure efficient inventory management.
  7. CHA & Customs: Liaise with CHA for import/export clearance and share required documents to facilitate customs processing.
  8. Head Office: Request stock, confirm inventory, and handle urgent escalations to ensure business continuity.
  9. Reporting: Maintain accurate sales, payment, and dispatch records, and prepare regular performance and inventory reports.
Requirements
  • 5-10 years of experience in customer support, including GST invoicing.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong organizational and time management skills.
What We Offer

A competitive compensation package, opportunities for growth and development, and a collaborative work environment that fosters innovation and excellence.

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