ServiceNow Expert

3 days ago

Hyderabad Secunderabad Telangana, India beBeeServicenow Full time ₹ 15,00,000 - ₹ 28,00,000
Job Title: ServiceNow Developer

We are seeking a skilled and experienced ServiceNow Developer to join our team.

The ideal candidate will have a strong background in ServiceNow administration, automation, and workflow configuration. They will be responsible for configuring and maintaining Employee Center Pro, Service Portal, and other self-service modules within ServiceNow, including user roles, access control, and portal pages.

Key Responsibilities:
  • Configure and maintain Employee Center Pro, Service Portal, and other self-service modules within ServiceNow.
  • Design and develop automated workflows to enhance self-service capabilities and streamline common tasks.
  • Set up and manage knowledge articles within the Knowledge Management module to improve user self-help capabilities.
  • Support customization and configuration of ServiceNow features such as forms, fields, workflows, and notifications.
  • Perform routine maintenance tasks, including patching, platform upgrades, and system health monitoring.
Required Skills and Qualifications:
  • ServiceNow Administration: Familiarity with configuring and maintaining Employee Center Pro, Service Portal, and other self-service modules within ServiceNow, including user roles, access control, and portal pages.
  • Automation & Workflow Configuration: Experience with automation tools like Flow Designer for creating workflows to enhance self-service capabilities and streamline common tasks.
  • Knowledge Management (KM) Setup: Understanding of Knowledge Management fundamentals, including creating, categorizing, and maintaining knowledge articles, and configuring knowledge base permissions.
  • Virtual Agent & Mobile App Configuration: Ability to configure and manage ServiceNow's Virtual Agent and Now Assist generative AI for automated interactions, as well as setup and support of mobile apps for accessing services on the go.
Benefits:

We offer a dynamic and supportive work environment, competitive salary, and opportunities for growth and development.

What We Expect:

We expect our developers to be passionate about delivering high-quality solutions that meet customer needs. We also value teamwork, communication, and continuous learning.

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