
Customer Service Representative
10 hours ago
Overview
As a key member of our team, you will be responsible for managing customer inquiries and providing timely, professional, and empathetic responses to ensure high customer satisfaction.
Key Responsibilities:
- Manage customer interactions via phone, email, chat, and social media platforms.
- Collaborate with cross-functional teams to resolve customer concerns and provide solutions.
- Develop and maintain knowledge of products and services to provide accurate information to customers.
- Identify and report trends and areas for improvement in customer support processes.
Qualifications:
- Bachelor's degree in any field or equivalent experience.
- 2-3 years of post-graduation experience in sales, marketing, or healthcare industry.
- Proficient in MS Office, especially Excel, and SAP software.
- Strong analytical and problem-solving skills with effective interpersonal, oral, and written communication skills.
Growth Opportunities:
This role offers opportunities for growth and development, with the potential to take on additional responsibilities and contribute to the success of our organization.
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