Implementation Officer

2 weeks ago


Delhi, Delhi, India Juakali Full time

About the Role

We are seeking a highly skilled Implementation Officer to join our team at Juakali, a FinTech startup revolutionizing the microfinance lending market. As an Implementation Officer, you will be responsible for the implementation and support of our platform, working closely with the customer success team to ensure seamless integration and configuration.

Key Responsibilities

  • Implementation of our platform to fit customer needs, including configuration and integration with third-party systems.
  • Active participation in the business analysis stage of projects.
  • Delivering end-to-end support to customers, including communication and problem-solving.
  • Documentation of configuration and processes.
  • Preparing and executing test cases.
  • Planning and executing QA of implementations.

Requirements

  • 4-6 years of implementation and support experience.
  • 3-5 years of development experience.
  • Expertise in BPMN/process automation, JavaScript, REST API, SQL, and system integrations (via API).
  • Sound understanding of IT fundamentals.
  • Initial understanding of the business, preferably in microfinance/banking industries.
  • Strong analytical skills and problem-solving aptitude.
  • Ability to work autonomously, proactively, and accountably in a remote environment.

What We Offer

  • A fast-paced learning environment with a team of passionate and talented individuals.
  • Opportunity to interact and work with international people from all over the globe.
  • Flexible work-life balance.
  • Closely working with industry experts to have a positive impact on the business of our customers.
  • Opportunity to drive transformation in one of the fastest-growing industries.
  • Local contract includes a pension fund and health insurance for you and your family.


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